Tanenbaum Keale LLP Chief Technologist Kenneth E. Jones wrote an article for Legal Executive Institute on customer relationship management (CRM) tools in the legal industry.

Jones discusses several benefits the technology platform can bring to law firms.

“There are meetings, court dates, depositions, e-mails, strategy sessions, social engagements, conference calls, and a host of other types of interchanges. During any of these, a client might expresses some sort of new challenge, emerging need, or other valuable piece of feedback. Capturing this information and being able to share it with other lawyers on the team is one of several benefits of a CRM platform,” Jones writes.