Tanenbaum Keale LLP Chief Technologist Kenneth E. Jones recently authored an article for the American Bar Association’s Law Technology Today where he dished on digital transformation and how the trends might affect the technology function of a traditional law firm.
Jones touches on three areas – customer experience, regulations and integration – that play a factor in digital transformation. He writes that while reworking an application to be in line with today’s standards, “reengineering processes is perhaps an even bigger contributing factor to business success.”
He adds there are “emerging opportunities law firms have to help their firms navigate the perilous waters churned up by the alphabet soup of regulations now blanketing the industry. HIPPA (Health Insurance Portability and Accountability Act of 1996), Sarbanes-Oxley and GDPR (General Data Protection Regulation) are all on the books, and the United States Congress continues to look at other areas such as the management of IoT (Internet Of Things) devices.”
Lastly, Jones notes how technology plays “a huge role in integrating business functions to connect formerly disparate functions such as sales, the supply chain and finance.”